← Go Back

Resident Centred Care for Food-It takes a team!


View Related Content by:


Eileen Wong, Debby Berteau, Marie-Hélène Cyr, Corrine Pollard, Penny Zdichavsky, Sandra Smith


Residents often face challenges in accessing high quality food and nutrition care in Long-Term Care (LTC). This has been exacerbated in post-pandemic recovery due to heightened staffing shortages and budget constraints. Resident-centred care involves individualized care provided with compassion, dignity, and respect for meaningful quality of life. When addressing malnutrition, resident-centered food and nutrition care  aims to meet resident goals, needs and preferences and requires buy in from multiple partners.

In this session, physicians, dietitians, nutrition managers, and food service workers from varying LTC centres across Canada will present the latest recommendations and guidance on resident centred care approaches for food in LTC. They will also share their own experiences with implementing resident-centred care for food & nutrition care and offer practical resources and tools for use in a LTC setting.

Learning Objectives:

By the end of this webinar the audience will be able to:

  1. describe the steps needed to provide resident-centred care
  2. reflect on novel approaches for better nutrition care in a reimagined LTC environment in Canada
  3. explore ways to advocate for and improve nutrition care in their own settings


Eileen Wong MD CCFP-EM FCFP, Family Physician
Debby Berteau Dt. P., Montreal West Island Integrated University Health and Social Services Centre
Marie-Hélène Cyr, Dt.P., Montreal West Island Integrated University Health and Social Services Centre
Corrine Pollard MN, NP-PHC, CHPCN(C), Nurse Practioner
Penny Zdichavsky, Past President,CSNM
Sandra Smith, Food Service, Albright Manor

Moderator: Janice Sorensen RD PhD, Clinical Research Lead, Long Term Care and Assisted Living Research Unit, Fraser Health Authority

About the Speakers:

Eileen Wong MD CCFP-EM FCFP is a family physician with a focused practice on care of the older adult. From her own personal encounters with the healthcare system as a patient, she has a passionate interest in Quality Improvement (QI) as a tool to bring systems change for patients. She has been leading work to improve the food experience of patients in long-term care and rehabilitation and won a BC Quality Forum Storyboard Award last year. Dr. Wong currently co-leads the Food Working Group of Providence Healthcare’s Environmental Stewardship Team, chairs PHC's Exceptional Patient Safety Quality Value Committee and is on the Doctors of BC Council on Health Promotion. Her talk If Food is Medicine, How Do We Know if Changes are Improvements? will touch on measurement as means to evaluate change and explore food as a quality of life issue for long-term care residents while having goals of food sustainability and resource stewardship. She is excited to share her journey with team-based QI in the quest to improve patient food experience!

Debby Berteau Dt. P is a registered dietitian with a diverse background ranging from project coordinator contributing to the implementation of an ERP system, to a healthcare specialist managing food distribution contracts, in addition to developing and maintaining national LTC/Retirement menus. She acquired a vast skill set in her role as a healthcare specialist, working with systems management and development of nutrition standards for an international distributor. Her current role as part of the Food service management team, promotes the application of her diverse skill set, with primary focus on encouraging inter collaboration with patient centered care. One of the primary focuses being that foodservice plays a key role in assuring patient nutrient needs are met and promoting real foods and enriched foods to help prevent malnutrition. As a menu system specialist, she continuously maintains accurate data in the menu management system and ensures that new and optimized technology is always put forward and implemented.

Marie-Hélène Cyr, Dt.P. is a graduate from McGill University and has been practicing dietetics for more than 20 years. She has worked in a variety of settings including long-term care, community care, and hospitals. She also has experience in food service management, as well as in the implementation and management of menu systems.  She is currently taking on a consultant role as part of the department of support for professional practices within the Multidisciplinary Services Directorate, at the Montreal West Island IUHSSC. Through the years, she has always been keen to encourage best practices in nutritional care for the elderly, by putting in place several concrete actions, both in hospitals and in long-term care centers.

Corinne Pollard MN, NP-PHC, CHPCN(C) graduated from Seneca College in 1985 with a Diploma in Nursing. She focused on critical and emergency care until she graduated in 2006 as a Primary Care Nurse practitioner. She went on to the University of Toronto and graduated in 2010 with a Master's in Nursing and Adult Nurse Practitioner certificate. Corinne worked in a variety of areas at Chatham Kent Health Alliance that included Emergency, primary care clinic, urology, hospitalist program and led the Nurse Practitioner Outreach team to Long Term Care covering Chatham Kent and Sarnia Lambton. 

Corinne retired from Chatham Kent Health Alliance after 34 years to join the team at Vision Nursing home as their attending Nurse practitioner.  She is currently working full time focusing on quality of life for each resident. 

Penny Zdichavsky’s career path to Nutrition Management started more than 20 years ago. Penny was first a Red Seal Certified Cook who then went back to school and graduated from the Canadian Healthcare Association with a Certificate in Food Service and Nutrition Management. Penny felt the next step to assist with career advancement was to become certified, which she did as soon as she met the criteria. She currently works as the Director of Dietary Services in LTC at Albright Manor in Beamsville ON. In this position she works closely with the CEO, developing and managing budgets, staff management, infection control, labor management, and quality control to name a few. Most recently Penny has completed the Administrator Leadership Program. Penny is the current President for the CSNM.  Penny started on the Board of Directors in the Examinations position and when her Presidency term is completed she will have been a Board volunteer for the CSNM for 7 years.

Sandra Smith is a long-time employee of Albright Manor of 44 years.  She is a mother of one and 3 grandchildren.  Sandra is a member and volunteer at the St. Catharine’s Rowing Alumni Association, a member of the Canadian Healthcare Engineering Society and a Certified Health and Safety Rep.  Sandra loves to travel, entertain and spend time with family and friends experiencing different restaurants.  Her hobbies are decorating, painting and gardening.



About the Moderator:

Janice Sorensen RD PhD is Leader for Clinical Research in Long-Term Care and Assisted Living at Fraser Health Authority in British Columbia (BC). She provides leadership in capacity-building, collaboration, and execution of research grounded in integrated knowledge mobilization across the sector in the region. Prior to this role, Janice taught for the Nutrition and Food Service Management program at Langara College in Vancouver and worked as a clinical dietitian at Queens Park Care Center in New Westminster. She is a member of the advisory committee of the Canadian Malnutrition Task Force (CMTF), co-chair of the CMTF Long-Term Care and Food Working Group, and member of the BC Provincial Nutrition Standards Working Group. For over 20 years, Janice has researched and taught in clinical nutrition, food quality, and foodservice in healthcare in Denmark and Canada.


Webinar sponsored by


Original Source: "Canadian Malnutrition Awareness Week Webinars" Thursday, October 5, 2023.

The views expressed by speakers or other third parties in CNS webinars, events and/or conferences are those of the speaker or third-party and not necessarily of CNS.

CNS is committed to maintaining responsible and transparent processes with respect to support received from industry partners and sponsors for all CNS activities.  While input from industry partners and sponsors is valued by CNS, final control over session topics and content, speaker participation, award recipients, or other factors related to CNS activities is retained by the Society. All CNS conference program content, educational initiatives and award recipients are reviewed and approved by respective CNS committees.

Length: 1:16:41

Type: Video

Last Updated: October 6, 2023

Name Type
Resident Centred Care for Food-It takes a team! Video
Sorensen - Resident Centered Care: It Takes a Team File
Wong-It Takes a Team for Quality Improvement File
Cyr and Berteau - Resident Centered Care for Food: It Takes a Team File
Pollard-Resident Centered Care for Food: It Takes a Team File
© 2024 CNS-SCN - Canadian Nutrition Society